Frequently Asked Questions

  • What is carob? Ceratonia siliqua, commonly known as the carob tree (from Arabic خَرُّوبٌ kharrūb and Hebrew חרוב haruv), St. John's-bread, or locust bean or simply locust-tree, is a species of flowering evergreen shrub or tree in the pea family, Fabaceae. It is widely cultivated for its edible pods, and used as an ornamental tree or grown in large carob orchards. The ripe, sweet dried pod is often ground into carob powder, which is used to replace cocoa-cacao powder. 
  • What are the health benefits of organic carob? Australian certified organic carobs contain vitamins, minerals and are healthy alternative to most snack foods. Carobs are beneficial as they: Contain tannins that are rich in gallic acid, Contains D-Pinitol, Rich in insoluble fibre, Good source of vitamin E, Contain Thiamin (vitamin B), Riboflavin (vitamin B2), Niacin (vitamin A), alpha-tocopherol, and ergocalciferol (vitamin D2), Full of antioxidants and phytonutrients, High in potassium and magnesium, Gluten free, Caffeine free, Theobromine free, Certified organic with no chemicals or preservatives, Have 2-3 times the amount of calcium compared to cocoa, cacao, Free of a migraine-triggering compound, Have been used for stomach ailments and thought to aid in digestion, May help in maintaining healthy cholesterol levels, Carob has a low glycemic index, providing healthy option for conventional, diabetic, and paleo dietary lifestyles.
  • How come you do not use cocoa butter in your products? We do not use cocoa butter because it contains trace amount of caffeine and theobromine stimulants which are in the methylxanthine chemical family.
  • Why does it take so long to get my order during certain times of the year? carobme does everything possible to get orders safely delivered without melting during late spring and summer months. During these warmer periods of the year, we use a unique manufactured cool wrap material, and ice gel-packs. We use FedEx 2-day shipping which is the fastest way to get orders to customers without requiring expensive overnight shipping charges. We also do not ship orders on Thursday and Friday as to avoid orders laying over in shipping centers over the weekend.
  • Why is Australian certified organic carob powder sweeter than other carob powders? Australian organic carob is the sweetest in the world. Ninety-nine percent of the carob around the world is grown for seed quality and not the pods (outer husk). Australian carob pods organically grown on specific sweet tree varieties are selectively chosen for their thick, rich, luscious pods — not for the seeds. These luscious carob pods are then milled into the world's sweetest carob powder.
  • Do you offer refunds on your aussie carob products? Yes. If any of our products aren't the AUSSIE experience you were hoping for, contact us, and receive your Money-Back Guarantee. Every order is covered by our 100% yummy satisfaction guarantee.
  • Do you offer product exchanges or returns? We do not normally offer exchanges. Certain types of items cannot be returned, like perishable goods (such as food). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
  • ​What type of sweetener do you use in aussie carob products? carobme only uses certified organic coconut sugar in our products and it maintains a slower glycemic response vs refined sugars. We do have some unsweetened carob products that do not contain any organic coconut sugar.
  • Does carob contain oxalates? No. Carob does not contain oxalates (oxalic acid) like cacao and cocoa do, so if you are at risk for developing kidney stones or have vulvodynia you will want to stay away from cacao and cocoa and choose carob instead.